App and download
Is the Yonorummy app free to download?
Yes. The Android application download price is ₹0. This does not mean that every coin, game activity or optional service is free. See the download guide.
Why will the APK not install?
Check available storage, download completeness, Android compatibility and whether an older version conflicts. Use the installation troubleshooting guide.
Account and OTP
What should I do if an OTP does not arrive?
Check the registered mobile number, network and message filtering. Wait briefly and request a new code only once. Never share an OTP. Read the OTP guide.
Why does my number show as already registered?
Try recovering the existing account instead of opening duplicates. Follow the registered-number guide.
Coins and transactions
What should I do when a top-up is pending?
Check transaction history and keep the reference number. Avoid repeated payments while the first one is processing. Use the Coins & Top-Up hub.
Which payment details should I never share?
Never disclose your password, OTP, UPI PIN or card PIN. Verified support can investigate using non-secret transaction details.
Games and responsible play
Where can I learn game rules?
Use the game directory and open the page for the game you want to understand. Also review the rules currently displayed inside the app.
Does Yonorummy guarantee wins?
No. Results are not guaranteed. Treat games as entertainment, understand the rules and set personal time and spending limits.
Support
What should I prepare before contacting support?
Prepare your non-secret account identifier, issue description, time, device information and relevant transaction reference. Do not send passwords or PINs.