Never share: your password, OTP, recovery code, UPI PIN or card PIN. Anyone asking for these details should be treated as unsafe.
Protect your account
- Use a strong password that is not reused on another service.
- Keep control of the registered mobile number and device.
- Review unexpected login or account-change messages.
- Use recovery only through the intended app or verified support route.
Download and device safety
Use the current download page, keep Android security checks enabled and avoid renamed APK files from unknown chats. Review permissions and remove apps you do not recognise.
Payment safety
| Safe information for a support case | Secret information |
|---|---|
| Transaction reference, amount, date, status and screenshot | OTP, UPI PIN, card PIN, password or recovery code |
| Non-secret account identifier | Full payment credentials |
Recognise fake support
Warning signs include urgency, guaranteed recovery, requests for remote access, secret codes or payment to “unlock” an account. Use the fake-support checklist.
If you suspect compromise
- Stop responding to the suspicious person.
- Change affected passwords from a trusted device.
- Contact the relevant payment provider if payment credentials were exposed.
- Use verified Yonorummy support and preserve evidence.