Fastest route: choose the category that matches the message, status or behaviour you see. Do not create repeated transactions or share secret credentials while troubleshooting.
Choose your problem
Account & login
Login help, OTP not received, password recovery and restricted account.
Android app
App not installing, app not opening, update and network troubleshooting.
Coins & transactions
Top-up process, balance not showing, payment safety and transaction status.
Rewards & activities
Promo code help, reward not credited and eligibility checks.
Before contacting support
| Prepare | Never send |
|---|---|
| Account identifier or registered mobile digits requested by the official form | Password or OTP |
| Exact error message and time | UPI PIN or card PIN |
| Device model, Android version and app behaviour | Full card security details |
| Transaction reference, amount and status screenshot | Remote device access |
Official help route
Use the live chat and official community channels listed in the footer. Explain one issue clearly and keep the case reference. Avoid people who promise to unlock money, rewards or accounts in exchange for secret information.
What happens next
Support may ask for non-secret details to locate the account or transaction. Processing time depends on the issue and third-party payment status. Do not submit the same payment repeatedly while a status remains pending.